SupportCalls system download

Only automated help desk system seamlessly integrates with Microsoft Outlook.

"Automatic single help desk system seamlessly integrates with Microsoft Outlook."
dovnload.co.uk Editor: SupportCalls system, a plug-in support for Microsoft Office Outlook that team's recent support requests are submitted by users on the solution makes it easier to manage e-mail, phone or web.

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presence of an integrated monitoring ITIL, SupportCalls system, a full-featured help desk and issue-driven monitoring system is available right in Outlook automatically. Using Microsoft Exchange (can be hosted many) cases as support for the warehouse to store all the necessary tools provide staff support sessions, co-analysis and help desk help solve problems. Monitor mailboxes and public folders, and automatic cases to support the process of incoming e-mail, instant to assign technicians and service level agreements (SLA) to apply. Automated messaging and notification via e-mail, phone or SMS using various communication channels with the support, while significantly easier to guide the team to work flexible payloads help desk to cut rates. Restrict access to management tools, E-mail template to customize the Framework predefined responses and e-mail with a click for the answer.

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SupportCalls In addition, access is available via the web - perfect for remote support staffs. Additionally, end users of the web form, check status, or Knowledge Base, all first level support via a web browser can send search requests via the new support. Internal statistics, support cases, data networks, as charts and graphs, in-turn enables timely decision making for improved service and performance to evaluate the help desk provides help desk managers can be displayed.

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In summary, SupportCalls higher productivity and lower operating costs for organizations and quicker response time to activate, increase productivity and help desk. After all, help-desk team for the bottom line for end-users to get better and timely services. Now you can free download SupportCalls system 2.5.